It’s rewarding to see the innovation we provide utilities across the US enabled here benefiting our fellow Georgians. Jackson EMC’s CEO, Chip Jackins, said, “Apogee continues to innovate, and our engagement scores continue to rise even in these uncertain times during COVID-19.” He continued, “The Virtual Energy Assessment and the Personalized Video Messaging allows us to reach our members safely and efficiently through their outbound messaging platform.”Īpogee CEO, Susan Gilbert, adds, “We are proud to have served Jackson EMC as a trusted business partner for more than 20 years. The team led by Lee Chapman, VP of Marking and Member Services, with Christy Queen, Director of Residential Marketing, and Tiffeny Tolder, Senior Member Engagement Specialist, earned the recognition for their outstanding work in driving awareness and execution of the platform. The award also acknowledges the vital role of Jackson EMC’s marketing team. Please continue to provide this critical information about my usage, affecting factors, and how to reduce costs. Thank you.” Another wrote, “This video presentation is VERY EFFECTIVE. One member commented, “I like that you send these videos to help us understand what lowers or increases the bill so we can try and work on that area to improve energy costs. More compelling were the verbatims comments. The results have been stunning: more than 90% of Jackson EMC’s members found them easy to understand, and 95% found the information useful. Upon receiving and watching the videos, members are asked to complete a short survey. The award recognizes outstanding performance among hundreds of Apogee’s utility clients for exceptional customer service and ongoing member engagement using Apogee’s Personalized Video Bill Explanations and Virtual Energy Assessments. Personalized Video Messaging and Virtual Audits Boost Engagement ScoresĪpogee Interactive announced today that Jackson EMC, a 230,000 member cooperative headquartered in Jefferson Georgia, is the recipient of Apogee’s 2020 Customer Excellence award.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |